Raise the issue early
Where possible, raise an operational issue while it can still be corrected. For formal complaints, provide the relevant engagement, dates and a concise description of the concern.
Review
The complaint should be routed to a person able to review the records and the responsibilities of the parties involved.
Third-party matters
Where the issue concerns a yacht owner, broker, manager, captain, shipyard or other third party, Azari may need to refer the matter to that party under the applicable contract.
Outcome
The response should explain the position, any corrective action and any further route available under the relevant agreement or law.